Customer Success Manager

TL;DR

Customer Success Manager: Ensuring customer success throughout their lifecycle by assisting with onboarding, configuration, and product adoption, and partnering with sales to create engagement strategies. Focus on building relationships with decision-makers, identifying churn risks, and creating strategies to win back lost customers.

Location: Hybrid, must be based in Lisbon, Portugal

Company

hirify.global, Inc. (NYSE:PD) is a global leader in digital operations management, providing an AI-powered platform for business resilience and operational efficiency.

What you will do

• Assist customers with onboarding, configuration, and ongoing product adoption.
• Partner with Sales to create and execute engagement strategies.
• Build relationships with decision-makers and lead strategic meetings.
• Identify and address accounts not fully utilizing the product or at risk of churn.
• Develop strategies to win back lost or churned customers.
• Ensure customer success by leveraging the hirify.global platform.

Requirements

• Previous experience in a customer-facing role such as Customer Support or Customer Success.
• Previous experience working to support a highly technical product.
• Previous experience onboarding new customers and developing extensive customer enablement documentation or webinars.
• Ability to use MySQL or other data assessment tools (Birst, Tableau, Looker).
• Excellent presentation, written, and verbal communication skills.
• Proven time management skills with the ability to prioritize tasks.
• Salesforce experience.
• 3 or 5 years of experience.

Nice to have

• Experience supporting a SaaS solution.
• Worked in a DevOps environment or with a company transitioning to DevOps.

Culture & Benefits

• Flexible, award-winning workplace with a hybrid work model.
• Commitment to inclusion and diversity.
• Competitive salary and comprehensive benefits package aligned with local laws.
• Company equity and Employee Stock Purchase Program (ESPP).
• Generous paid vacation, holidays, sick leave, and paid parental leave.
• Mental wellness programs and paid volunteer time off.