Senior ITSM Compliance Specialist

TL;DR

Senior ITSM Compliance Specialist: Ensuring IT processes comply with corporate policies and IT frameworks, conducting internal and external audits, and assessing risks. Focus on developing ITGC frameworks, managing IT risks, and improving compliance culture with ISO, SOC 2, and SOX-ITGC standards.

Location: Hybrid (Cyprus). Relocation package offered to Cyprus.

Company

hirify.global is a global tech company seeking to ensure transparency and reliability of its IT processes.

What you will do

• Ensure IT processes comply with corporate policies, best practices, and IT frameworks (Incident, Problem, Change, Request, Service Catalog, CMDB).
• Develop and maintain the ITGC framework and design IT risk management methodologies.
• Perform regular and ad-hoc IT internal control audits, including design and operating effectiveness.
• Support external IT audits by preparing teams and collecting evidence.
• Monitor and analyze ITSM metrics and prepare automated compliance reports.
• Drive improvements based on audit results and improve compliance culture through training.

Requirements

• 5+ years of experience in ITSM, Service Management, IT Governance, or IT Audit.
• Strong knowledge of ITIL v3/v4 and hands-on experience with Incident, Problem, Change, Request, CMDB.
• Experience preparing for or supporting ISO 20000, ISO 27001, SOC 2, or SOX-ITGC audits.
• Technical understanding to validate engineering solutions against ITGC and compliance requirements.
• Experience with ITSM platforms and GRC tools (Jira Service Management, Jira, Vanta).
• Strong analytical and reporting skills with PowerBI, Grafana, or Tableau.

Nice to have

• ITIL v4 MP, ISO 20000, COBIT-2019 certifications.
• Experience automating compliance checks and IT control testing skills.
• Cloud experience (AWS/GCP/Azure) and understanding of DevOps/SRE practices.
• CISA/CISM certifications.

Culture & Benefits

• Stable salary and official employment.
• Health insurance and access to professional counseling services.
• Hybrid work mode and flexible schedule.
• Discount club membership and diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.