Content Designer for Customer Service (Content Design)

TL;DR

Content Designer for Customer Service (Content Design): Building and optimizing knowledge for customer support by taking ownership of local support updates and ensuring the right information is available at the right time. Focus on thinking scenario-first, creating clear and usable content flows, and iterating based on real-life feedback and data.

Location: Hybrid work in Malaysia

Company

hirify.global is a rapidly growing tech company creating one of the greatest success stories in the global IT industry.

What you will do

• Work closely with Product Teams and take ownership of local support updates.
• Create clear and usable content, including flow descriptions, articles, and instructions.
• Partner with local Support Teams to deliver knowledge updates and gather feedback.
• Help evolve content guidelines and standards.

Requirements

• 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
• Basic experience with analyzing support tickets or customer journey mapping (CJM).
• Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
• Experience with iterating and improving content based on feedback, research, and data.
• Strong cross-functional collaboration skills.

Culture & Benefits

• Hybrid work schedule.
• Stable salary and health insurance.
• Unlimited opportunities for professional and career growth with regular external and internal training.
• Opportunity to become part of an international team of professionals.
• Initial training and a probation period up to 3 months.