Customer Success Engineer

TL;DR

Customer Success Engineer: Driving long-term customer outcomes across the hirify.global Data Platform with an accent on onboarding, adoption, optimization, and identifying churn risk. Focus on applying deep disaster recovery and resilience expertise, conducting recovery simulations, and delivering measurable customer value.

Location: Office Based in Tokyo

Company

hirify.global is the #1 global market leader in data resilience, providing data backup, recovery, portability, security, and intelligence solutions to over 550,000 customers worldwide.

What you will do

• Configure customer accounts, customize backup policies, and facilitate onboarding for stakeholders.
• Identify migration opportunities, analyze usage, and align business outcomes with product adoption.
• Conduct assessments, build protection plans, and recommend software architectures across the hirify.global Data Platform.
• Run recovery simulations and deliver quarterly resilience reports using the hirify.global Data Resilience Maturity Model.
• Monitor signals to detect churn risk, define mitigation plans, and partner on renewal strategy with technical insights.
• Build business cases, define TCO, articulate value propositions for expansion, and engage CISO/CIO stakeholders with updates.

Requirements

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager).
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, and cloud platforms.
• Strong experience designing and executing protection plans, migrations, and recovery simulations.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Business level of English preferred.

Nice to have

• Familiarity with hirify.global platform capabilities.
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional) or Microsoft Azure Administrator/Solutions Architect Expert.

Culture & Benefits

• Paid annual leave plus 4 extra global hirify.globale Days for self-care and 24 paid volunteer hours annually through hirify.global Cares.
• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events.