Customer Insight Senior Specialist

TL;DR

Senior Customer Insight Specialist: Understanding customer behaviors, preferences, and needs through data analysis and research with an accent on translating complex data into clear, actionable insights for business teams. Focus on applying statistical tools, segmentation, and predictive models to uncover customer behavior patterns and improve customer experience.

Location: Hybrid work in Istanbul, Türkiye

Company

hirify.global is a leading international telecommunications company, serving millions of customers and focused on connecting people and creating a sustainable world.

What you will do

• Understand customer behaviors, preferences, and needs through data analysis and research.
• Turn raw customer data into meaningful insights that help improve customer experience and strengthen loyalty.
• Collect and analyze data from databases using statistical tools, segmentation, and predictive models.
• Translate complex data into clear, actionable insights for digital, marketing, and product teams.
• Identify emerging trends, opportunities, and risks in customer behavior and present findings to stakeholders.
• Increase customer retention and loyalty through actionable insights and improve customer satisfaction scores.

Requirements

• Bachelor's degree in Statistics, Engineering, or a related field (Master's is a plus).
• 2-3 years experience in customer insight or data analytics.
• Very strong SQL skills, able to write complex queries and extract large datasets.
• Proficiency in Excel and statistical tools (Knime, Python, R, SPSS).
• Experience with visualization tools (Power BI, Tableau, Looker).
• Strong analytical, critical-thinking, communication, and storytelling skills.

Culture & Benefits

• Flexible Benefits Program (Vflexy) and flexible transportation allowance.
• Hybrid working kit and ergonomic kit allowance.
• Digital meal voucher.
• Employee assistance hotline & counselling.
• Comprehensive and flexible private health insurance.
• Discounted price deals for a wide range of products & services.