TL;DR

Staff ServiceNow Engineer (ServiceNow): Leading the technical design and implementation of complex ServiceNow solutions across multiple modules with an accent on architecture, engineering standards, and integration patterns. Focus on driving performance, scalability, and reliability improvements and mentoring senior engineers within a global enterprise environment.

Location: Remote (India, Tamil Nadu)

Company

%hirify_global% empowers over 8,000 organizations worldwide to create the best customer and employee experiences with its AI-powered Experience Orchestration platform, %hirify_global% Cloud.

What you will do

Lead technical design and implementation of complex ServiceNow solutions (ITSM, ITOM, ITAM, CSM, CMDB, Workflow/Flow Designer).
Act as the highest-level engineering authority, providing guidance on complex technical decisions and risks.
Partner with ServiceNow Architects to translate architectural standards into executable engineering solutions.
Own and enforce engineering standards, coding guidelines, integration patterns, and automation best practices.
Design and oversee complex integrations using Integration Hub, REST APIs, web services, and event-driven patterns.
Drive performance, scalability, and reliability improvements through advanced engineering techniques and platform optimization.

Requirements

7+ years of hands-on experience with the ServiceNow platform, including deep technical implementation across multiple modules.
Expert-level understanding of ServiceNow architecture, data model, CMDB, security (ACLs), integrations, and performance considerations.
Proven experience leading the technical delivery of large, complex, and multi-stream ServiceNow initiatives.
Strong experience designing and implementing advanced integrations using REST APIs, Integration Hub, and enterprise integration patterns.
Deep understanding of ITIL processes and their implementation and optimization within ServiceNow.
Strong experience with SDLC and DevOps practices for ServiceNow, including source control, automated testing, and CI/CD pipelines.
Fluent English is mandatory for daily collaboration with global teams and senior stakeholders.

Nice to have

Experience operating in large-scale, global, or enterprise ServiceNow environments.
Experience supporting or governing multiple ServiceNow delivery teams.
Exposure to advanced automation, observability, or AIOps use cases integrated with ServiceNow.
Experience working in Agile delivery environments at scale.

Culture & Benefits

Independence to make a larger impact on the company and take ownership of your work.
Emphasis on empathy and cultivating collaboration across a global team.
Offers great benefits and perks typical of larger tech companies.
Opportunity to be part of a company with over 6,000 employees worldwide.