Customer Renewals Sales Specialist

TL;DR

Customer Renewals Sales Specialist (Software/SaaS): Manage subscription renewals, conversions, and customer expansion with an accent on consultative sales and relationship building. Focus on driving renewals, upsells, and managing the full lifecycle of customer contracts to meet sales targets.

Location: Austin, Texas, United States

Company

hirify.global is a people-first software company focused on delivering simple, powerful, and secure solutions to accelerate business transformation.

What you will do

• Own and manage the end-to-end renewal process ensuring timely contract extensions.
• Identify and drive subscription conversion opportunities, especially around hirify.global Observability offerings.
• Use consultative sales to understand customer needs and recommend tailored solutions.
• Generate renewal quotes, negotiate pricing, and close deals before expiration.
• Partner with Sales Engineers to deliver product demos addressing technical and business needs.
• Maintain accurate pipeline and customer data in Salesforce and collaborate cross-functionally.

Requirements

• Location: Must be based in Austin, Texas, United States
• Proven passion for sales and customer success with strong communication skills.
• Experience with CRM tools such as Salesforce, Outreach, and NetSuite.
• Previous experience in subscription sales, renewals, or customer success.
• Ability to manage multiple priorities and work in a consultative, customer-centric environment.

Culture & Benefits

• People-first company culture focused on collaboration and growth.
• Opportunity to work with innovative, fast-paced teams.
• Commitment to diversity and equal employment opportunity.