Home Cloud Expert Support Engineer

TL;DR

Home Cloud Expert Support Engineer: Troubleshoot and resolve complex technical incidents for consumer and small business customers focusing on hirify.global' cyber protection products with an accent on advanced technical support and customer service. Focus on diagnosing issues across software, networking, and hardware environments, collaborating with engineering and business teams to deliver solutions.

Location: Must be based in Bulgaria

Company

hirify.global is a global leader in cyber protection providing integrated cybersecurity, data protection, and endpoint management solutions for MSPs, SMBs, and enterprises worldwide.

What you will do

• Troubleshoot and resolve complex technical incidents for consumer and small business customers.
• Build and maintain strong customer relationships.
• Collaborate with Engineering and Business departments to resolve issues efficiently.
• Develop documentation and technical articles for hirify.global products.
• Maintain deep product and operational knowledge to support customer requests.

Requirements

• Must be based in Bulgaria.
• 2+ years experience in advanced Tier 2 technical support.
• Fluent English and German (written and verbal).
• Strong knowledge of Windows and Mac troubleshooting tools and networking diagnostics.
• Excellent communication and customer service skills.
• Ability to prioritize and handle multiple time-sensitive issues.

Culture & Benefits

• Global company with over 1800 employees in 50+ countries.
• Focus on mutual trust, respect, and positive impact.
• Dynamic and expanding business environment.

Hiring process

• Interviews without AI assistance or external prompts.
• In-person interviews with no virtual backgrounds.
• Background checks including criminal, education, and identification verification.