TL;DR

Retention Account Manager: Retaining a multi-million dollar client base and deploying retention strategies to mitigate churn and increase contract adoption with an accent on understanding SMB customer needs across all verticals. Focus on strategically addressing customer concerns and competitive threats, and helping evolve retention motion.

Location: Must be based in the United States

Salary: $30.77—$61.46 USD (Hourly rate depending on location)

Company

%hirify_global% builds technology to increase access to the global economy, providing integrated, omnichannel solutions to help sellers sell online, manage inventory, and engage loyal buyers.

What you will do

Be responsible for retaining a multi-million dollar client base.
Understand SMB customer needs across all verticals.
Deploy retention strategies to mitigate churn and increase contract adoption.
Strategically address customer concerns and competitive threats.
Help evolve our retention motion through insights on product, operational, and competitive gaps.
Work with Sales, Support, Product and Analytics teams to future proof our retention strategies.

Requirements

3-4 years experience in Sales, Account Management, or related field.
Experience discovering and closing both retention & growth opportunities.
Experience successfully managing a pipeline to achieve revenue targets.
Excellent negotiation & financial literacy skills.
Excellent storytelling & vision setting skills.
Excellent organizational, analytical, written, and verbal communication skills.
Passion and knowledge about how new technologies can help better serve small and medium size businesses.

Culture & Benefits

Every benefit is designed with one goal: empowering you to do the best work of your career while building the life you want.
Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offerings.