TL;DR

Delivery Engagement Lead (AI): Leading the end-to-end delivery management of the AI Customer Support Agent initiative, ensuring alignment between business goals and technical execution. Focus on Agile program management, client engagement, and strategic oversight of LangChain-powered AI solutions.

Location: Must be local to Denver, CO or Charlotte, NC

Salary: $148,508 - $250,640

Company

%hirify_global% is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world.

What you will do

Lead the delivery of the AI Customer Support Agent across all phases.
Manage cross-functional workstreams including AI architecture, ML engineering, data engineering, DevOps, and compliance.
Oversee sprint planning, backlog grooming, and release management using Agile/Scrum methodologies.
Serve as the primary point of contact for client stakeholders and facilitate strategic workshops.
Translate business requirements into actionable delivery plans and ensure alignment with KPIs.

Requirements

8+ years of experience in delivery management, preferably in AI/ML or enterprise software programs.
Proven track record of leading complex engagements involving GenAI, LangChain, and cloud-native architectures.
Strong understanding of LLM orchestration, agentic AI frameworks, and tool-calling agents.
Experience with Agile delivery, DevSecOps, and distributed systems.
Familiarity with compliance frameworks and enterprise security protocols.
Excellent communication and stakeholder management skills.

Nice to have

Experience with Anthropic, OpenAI, and LangChain integration.
Background in telecom, customer service, or enterprise support platforms.
Exposure to AI Factory operating models and GenAI scaling strategies.
Ability to manage hybrid teams across onshore/offshore delivery models.

Culture & Benefits

Paid time off based on employee grade: Vacation, Company paid holidays, Personal Days, Sick Leave.
Medical, dental, and vision coverage.
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
Life and disability insurance.
Employee assistance programs.