TL;DR

Implementation Client Support Advisor (HRTech): Provides technical support and coaching to Implementation Consultants, ensuring compliance with implementation processes and standards. Focus on identifying knowledge gaps, conducting account auditing, and contributing to process improvement initiatives within the HR and payroll software domain.

Location: 100% in-office role based at our Schaumburg, IL, Meridian, ID, or Rochester, NY locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week.

Salary: $54,700–$80,000/yr

Company

%hirify_global% is an award-winning provider of cloud-based HR and payroll software solutions, offering a complete platform for the modern workforce.

What you will do

Provide technical support and troubleshooting for Implementation Consultants (ICs).
Coach newly hired ICs and make recommendations for supplemental training.
Ensure compliance with implementation processes and standards.
Perform QA, Wage & Tax auditing or other product auditing.
Participate in process improvement initiatives and test new functionality.
Partner with L&D to update training documentation and reinforce training concepts.

Requirements

Minimum four years of relevant experience.
Previous experience in coaching, mentorship, or training environments.
Complete understanding of %hirify_global%’s implementation standards, policies, and procedures.
Proficiency in MS Office.
Expert project management skills, with the ability to manage multiple projects and prioritize effectively.
Excellent communication skills to influence and drive results.

Nice to have

Minimum two years of %hirify_global% experience.
Bachelor’s degree or an equivalent combination of education and experience.
Knowledge and/or experience related to Process Improvement & Six Sigma.
Prior knowledge and experience working with %hirify_global%'s Payroll and TLM products.

Culture & Benefits

Comprehensive benefits including medical, dental, vision, life, disability, and a 401(k) match.
Perks that support you, your family, and your finances.
Career development opportunities provided to employees.
Committed to the full inclusion of all individuals and an equal opportunity employer.
Offers reasonable accommodations for applicants and employees with disabilities.
Eligible for an annual bonus and restricted stock unit grant based on individual performance.

Implementation Client Support Advisor Ops (HRTech)