Key Account Manager (Ecommerce)

TL;DR

Key Account Manager (Ecommerce): Managing and growing brands on the hirify.global Marketplace with an accent on offer animation, performance analysis, and business development. Focus on building trusted relationships, coordinating with internal teams, and driving new seller acquisition.

Location: Dusseldorf, Germany (Hybrid, up to 2 days at home)

Company

hirify.global is one of Europe's most successful e-commerce companies, connecting over 7000 partner brands with 72 million customers daily.

What you will do

• Create and manage trusting relationships with brands, including regular calls, visits, and client KPI presentations.
• Improve brand presence and performance on the marketplace through strategic planning and offer animation.
• Analyze brand performance within the category and report KPIs to all stakeholders.
• Coordinate with other marketplace roles and internal departments to ensure quality service and an excellent member experience.
• Prospect and identify new sellers, leading meetings from initial pitch to contract signing.
• Act as the daily contact for all strategic, operational, and technical brand questions.

Requirements

• Higher education in business or marketing.
• At least 3 years of professional experience in a similar position, ideally in the e-commerce/multi-brand/marketplace sector.
• Customer service attitude, business-oriented, organized, rigorous, proactive, and agile.
• Excellent interpersonal skills and a strong sense of negotiation.
• Fluent in German and English.
• Proficiency in Excel is required.

Culture & Benefits

• Flexible Office with up to 2 days at home.
• Access to an online language learning platform.
• 50% financial support for gym and sports club memberships.
• Full monthly payment of the "Deutschlandticket" (local transport ticket).
• Medical supplementary insurance.
• Opportunity to participate in a company pension plan.

Hiring process

• HR interview with the recruiter.
• Interview with the manager.
• Interview with the Sales Director.