TL;DR

Senior CX/UX Research Consultant (Tax & Accounting): Driving advanced research initiatives and shaping product strategy for advisory services growth by transforming user insights into impactful, actionable recommendations. Focus on integrating cutting-edge technologies like AI, solving complex challenges, and influencing product and business decisions through cross-functional collaboration.

Location: Hybrid: Eight days a month we come together in the closest office (Nationwide) within 50 miles. Must be based in the USA (Kennesaw, GA; Chicago, IL; Coppell, TX; Springfield, IL; Princeton, NJ). Applicants may be required to appear onsite at a %hirify_global% office as part of the recruitment process.

Salary: $85,600.00 - $149,400.00 USD

Company

%hirify_global% is a global leader in professional information, software solutions, and services for healthcare, tax & accounting, financial, and legal sectors.

What you will do

Lead, design, and execute complex user research studies to drive business value and improve the user experience.
Merge qualitative and quantitative data using mixed methodologies.
Present research insights to senior stakeholders and executive leadership to influence product and business decisions.
Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps.
Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data.
Champion the adoption of emerging industry trends, tools, and methodologies, especially in AI and Agentic technologies.

Requirements

Bachelor's Degree in Design, HCI, Behavioral Sciences, or equivalent experience with advanced UX certification.
5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
Advanced skills in analyzing qualitative and quantitative user data.
Expertise in preparing clear and persuasive research reports and presenting findings to diverse audiences.
Demonstrated ability to influence and collaborate effectively with cross-functional teams.
Working knowledge of AI, agentic workflows, and their application in user research and product development.

Nice to have

Experience in a B2B environment working on enterprise solutions.
Knowledge of Tax & Accounting solutions and customer workflows.
Familiarity with User Research platforms (Great Question, UserZoom) and analytics tools (Pendo).

Culture & Benefits

Competitive benefits including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan.
Vacation and Sick Time, Paid Parental Leave.
Recognized as a top employer by Forbes and Newsweek.
Committed to gender equality in the workplace.

Hiring process

Candidates must participate in interviews without the assistance of AI tools or external prompts.
Virtual backgrounds should be removed, and in-person interviews may be included.
Use of AI-generated responses or third-party support will be grounds for disqualification.