Senior Fraud Specialist (Fintech)

TL;DR

Senior Fraud Specialist (Fintech): Leading complex, high-risk, and high-value fraud investigations, including crypto-related activity, impersonation, and Authorised Push Payment (APP) fraud. Focus on swift containment, accurate evidence gathering, root cause identification, and contributing insights to fraud strategy.

Location: Hybrid role, requires working from the London office on Tuesdays and Wednesdays. Option to work from abroad for up to 120 days a year, subject to having the right to work in the country of choice.

Company

hirify.global is a digital bank that launched in 2020, aiming to redefine finance.

What you will do

• Lead complex and high-risk fraud investigations from triage to resolution.
• Operate within established incident and fraud frameworks, ensuring swift containment and accurate evidence.
• Assess customer and financial impact, identify root causes, and provide recommendations.
• Maintain control and clarity during live, high-value, or ambiguous incidents.
• Produce high-quality, well-evidenced investigative outputs for internal and external scrutiny.
• Share insights with Fraud Strategy to inform detection, prevention, and risk management.
• Prioritise minimising customer harm and delivering fair outcomes with clear communication.

Requirements

• Experience in a fraud investigations role (or similar) within a financial institution.
• Strong understanding of fraud investigations across multiple products and associated risks.
• Expertise in various fraud types, including impersonation, ACTO/APP, account compromise, and crypto-related fraud.
• Ability to apply balanced, risk-based judgment aligned with company policies and regulatory expectations.
• Proven ability to work effectively in a fast-paced environment and handle difficult customer conversations professionally.
• Strong awareness of emerging fraud risks.

Culture & Benefits

• Hybrid work model with flexible ways of working.
• Two days per week in the London office (Tuesdays and Wednesdays).
• Option to work from abroad for up to 120 days a year.
• Working week involves 7.5-hour shifts between 8 am and 8 pm, Monday to Friday.
• Required to work one weekend day every other week (remotely), with a day off during the week in lieu.
• Required to work two bank holidays per year, with time off in lieu.
• Workplace free from discrimination, with a focus on diversity and inclusion.