Manager, Services

TL;DR

Manager, Services: Leads a regional Professional Services team, developing team members and driving customer outcomes while contributing to global services strategy. Focus on coaching high-performing engineers, expanding PS reach and revenue, and ensuring high-quality customer engagements in a SaaS environment.

Location: Remote (US), with listed office locations in Austin, TX; Eau Claire, WI; Minneapolis, MN

Salary: $85,100–$181,700 USD

Company

hirify.global provides Apple device management solutions to help organizations deploy, manage, and secure Apple products in the workplace.

What you will do

• Lead and develop a regional Professional Services team, coaching engineers and setting priorities aligned with hirify.global's goals.
• Build and scale the team through comprehensive talent lifecycle management, from recruiting to continuous growth investment.
• Drive regional Professional Services growth by partnering with Sales and Customer Success to expand reach and revenue.
• Ensure exceptional customer outcomes by consistently delivering high-quality engagements and tracking key performance metrics.
• Collaborate across various internal teams like Service Operations, Technical Enablement, and Sales to align priorities and solve problems.
• Maintain deep technical knowledge of hirify.global products and contribute strategically to services development.
• Manage customer escalations related to Professional Services delivery, resolving issues quickly and fostering learning.
• Take on assigned special projects and initiatives to support Services and hirify.global's overall success.

Requirements

• 5+ years of experience in Professional Services or a related industry.
• 3+ years of people management experience with a proven track record of building and developing high-performing teams.
• 2+ years managing Professional Services teams in a SaaS environment.
• Bachelor's degree or an equivalent combination of relevant experience and education.
• Demonstrated strong people leadership, excellent communication, and customer-focused problem-solving skills.
• Highly organized, proactive, collaborative, and self-motivated with the ability to manage competing priorities.

Nice to have

• Experience with hirify.global and the Apple ecosystem (macOS, iOS, iPadOS, tvOS).

Culture & Benefits

• Open, flexible culture based on respect and trust, with a strong emphasis on work-life balance.
• Recognized as a Best Workplace in Technology and a Fortune Magazine's 100 Best Companies to Work For.
• Empowerment for all employees to make a real impact, supported by a high retention rate.
• Opportunities to volunteer and give back to communities.
• Commitment to diversity, inclusion, and fostering an environment where everyone feels comfortable and can succeed.
• Dedicated to supporting the continual improvement of Apple in the workplace.