TL;DR

Asset Servicing Hub - Production Support (Fintech): Overseeing and optimizing daily operations of the Asset Service Hub, ensuring accurate and timely processing of financial transactions and messages with an accent on reconciliation, matching, and settlement activities through bidirectional data exchange. Focus on leading root cause analysis for transaction flow issues, coordinating with external partners, and resolving connectivity and system problems across global clients.

Location: Hybrid in Warsaw, Poland. This is a global role, but requires being based in the Warsaw office.

Company

%hirify_global% is a leading global provider of integrated investment management solutions, operating as an independent subsidiary of the Deutsche Börse Group.

What you will do

Oversee daily operations of the Asset Service Hub, ensuring accurate and timely processing of financial transactions, including reconciliation, matching, and settlement.
Lead root cause analysis for issues related to transaction flows and financial messaging, collaborating with internal and external teams.
Coordinate with external partners' help desks to diagnose and resolve challenges in SWIFT and non-SWIFT data flows.
Communicate with custodians, brokers, and asset managers to clarify and resolve connectivity issues impacting trade capture and data integrity.
Monitor and manage cases within the ticketing system (Salesforce), driving resolution of tickets and change requests.
Identify and implement continuous improvement initiatives, documenting best practices and mentoring junior team members.

Requirements

Experience in post-trade settlement processes within the buy-side environment.
Strong understanding of order execution, settlement, and reconciliation workflows.
Familiarity with SWIFT messaging standards and data interfacing concepts.
Hands-on experience in production support within asset management or asset servicing (%hirify_global% Dimension or equivalent).
Ability to bridge business and IT perspectives in asset processing.
English: B2 proficiency required for communication.

Culture & Benefits

Flexible working hours and a hybrid work model.
Individual approach to professional development and career opportunities.
Emphasis on skills development, relationship building, and client success.
Diverse and international team of 3,000+ colleagues.
Commitment to fairness, equal opportunities, and an inclusive culture.