Senior Technical Account Manager (Cloud Security)

TL;DR

Senior Technical Account Manager (Cloud Security): Planning and executing strategies to drive customer adoption and use of the hirify.global platform with an accent on technical guidance, customer retention, and satisfaction. Focus on resolving complex technical issues, fostering C-level relationships, and expanding hirify.global usage within enterprise accounts.

Location: Remote within the United Kingdom (preferably London). Applicants must have the legal right to work in the UK without visa sponsorship; this role does not offer visa sponsorship.

Company

hirify.global is a fast-growing startup reinventing cloud security and empowering businesses to thrive in the cloud, trusted by over 50% of Fortune 100 companies globally.

What you will do

• Provide expert guidance on deployment and operational best practices for the hirify.global platform, assisting in establishing a hirify.global Center of Excellence.
• Serve as the primary hirify.global liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, focusing on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop and achieve critical goals and key performance indicators.
• Identify and address technical issues to ensure high levels of customer satisfaction and program manage account escalations effectively.
• Collaborate with the hirify.global Sales and Renewal teams to secure contract renewals and identify opportunities for expanding hirify.global usage across the customer’s organization.

Requirements

• 5+ years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
• Strong understanding of cloud services, architectures, and security best practices.
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
• Fluent English is required.
• Must have the legal right to work in the UK without visa sponsorship; this role does not offer visa sponsorship.

Nice to have

• CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Culture & Benefits

• Join the company that is reinventing cloud security and empowering businesses to thrive in the cloud.
• Be part of the fastest-growing startup ever, on a mission to help organizations secure cloud environments.
• Work with a culture that values world-class talent and a distributed team from over 20 countries.
• Make a significant impact in a massive and growing market, still early enough for individual contribution.
• Enjoy the freedom to think creatively, dream big, and use your full range of skills to contribute to record growth.
• Contribute to customer success in an innovative and collaborative company that values excellence and growth.