Customer Renewals Specialist (Fintech)

TL;DR

Customer Renewals Specialist (Fintech): Leading customer negotiations and managing the end-to-end renewal process for SaaS customer contracts with an accent on ensuring timely and successful renewals, contributing to retention and revenue growth. Focus on proactive identification of revenue opportunities, contract compliance, and cross-functional collaboration.

Location: Onsite in Warsaw

Company

hirify.global is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions.

What you will do

• Lead customer negotiations and present renewal proposals.
• Manage the end-to-end renewal process, preparing documentation and tracking status.
• Collect and analyze renewal data, preparing reports and forecasts.
• Proactively identify and address contract coverage gaps or unrealized revenue.
• Draft, review, and process renewal agreements, ensuring accuracy and compliance.
• Communicate with customers regarding renewals and escalate complex issues as needed.

Requirements

• Bachelor's or Associate Degree strongly preferred.
• At least 5 years proven experience in SaaS or Technical Software Business.
• Strong organizational skills to manage a large amount of renewal requests.
• Understanding of Contracts for SaaS businesses.
• Fluent English skills.
• Proficiency in MS/Google tools (Word, PPT, XLS).
• Background working in Treasury, Finance, or Payment is preferred.

Culture & Benefits

• Work for a global fintech leader focused on innovation.
• Collaborative environment guided by values of integrity, customer-centricity, teamwork, and excellence.
• Comprehensive compensation package including health, welfare, and wellbeing benefits.
• Opportunity to make an impact within an equal opportunity employer.