Genesys Cloud Administrator

TL;DR

hirify.global Cloud Administrator: Responsible for the configuration, administration, and support of the hirify.global Cloud CX platform with an accent on ensuring a stable, secure, and optimized contact center experience. Focus on delivering reliable omnichannel solutions and continuous platform improvements while partnering with Product, IT, Operations, and Support teams.

Location: Ireland

Company

hirify.global empowers organizations worldwide to create the best customer and employee experiences through its AI-powered Experience Orchestration platform.

What you will do

• Administer hirify.global Cloud CX users, roles, queues, skills, and routing.
• Configure IVRs and Architect call flows.
• Manage omnichannel capabilities (voice, chat, email, messaging).
• Monitor platform performance and troubleshoot issues.
• Create and maintain reports, dashboards, and analytics.
• Support integrations with systems such as ServiceNow, CRM, and SSO.

Requirements

• 2+ years of experience with hirify.global Cloud CX or similar contact center platform.
• Strong understanding of contact center operations and routing concepts.
• Experience with user management, security roles, and platform configuration.
• Strong problem-solving and communication skills.

Nice to have

• hirify.global Cloud certifications.
• Experience with Java, ServiceNow, CRM integrations, or APIs.

Culture & Benefits

• Offers great benefits and perks like larger tech companies.
• Employees have the independence to make a larger impact and take ownership of their work.
• Embraces empathy and cultivates collaboration to succeed.
• hirify.global is an equal opportunity employer committed to fairness in the workplace.

Hiring process

• If you require a reasonable accommodation to complete any part of the application process, contact reasonable.accommodations@hirify.global.com.
• Expect a response within 24–48 hours for accommodation requests.