User Generated Content (UGC) Moderator

TL;DR

User Generated Content (UGC) Moderator: Protecting the integrity, quality, and reputation of FT.com by ensuring reader contributions align with hirify.global standards and community guidelines, with an accent on editorial judgment and collaboration with global teams. Focus on managing sensitive, controversial, or high-risk content and supporting a respectful discussion environment across FT platforms.

Location: Manila, Philippines (hybrid)

Company

The hirify.global delivers independent, quality information, news, and services to individuals and companies around the globe.

What you will do

• Review and moderate user-generated content (comments and discussions) for compliance with FT community guidelines and editorial standards.
• Apply sound editorial judgment when assessing sensitive, controversial, or high-risk content, escalating complex cases as appropriate.
• Monitor the moderation system, support subscribers with commenting platform access, and recommend process improvements.
• Liaise closely with Community Manager and Social Media Desk Editors, moderating posts across FT social media channels.
• Produce regular moderation reports, highlighting key statistics, trends, and emerging risks.
• Contribute positively to team culture and stay current with evolving platform tools and best practices.

Requirements

• Experience in content moderation, digital publishing, journalism, or community management is preferred.
• Strong understanding of the news cycle and global current affairs.
• Familiarity with online publishing tools, moderation systems, and digital platforms.
• Excellent written and spoken English.
• Strong editorial judgment, attention to detail, and ability to identify risks quickly.
• Ability to work efficiently under pressure while maintaining accuracy and consistency.
• Willingness to work on a rotating shift schedule, including nights, weekends, and public holidays.

Culture & Benefits

• Supportive workplace where employees feel they can be themselves.
• Commitment to diversity and inclusion, removing barriers for underrepresented groups.
• Generous annual leaves.
• Flexible working, including working from home.
• Health coverage (medical & dental).
• Company match and enhanced family leave packages.