Dedicated Cloud Support Engineer (Cloud/Linux)

TL;DR

Dedicated Cloud Support Engineer (Cloud/Linux): Deliver outstanding technical support for hirify.global's full cloud technical stack with an accent on Linux virtualization, containerization, and networking. Focus on implementing solutions for complex problems and guiding customers in data-center infrastructure operations.

Location: This role is office-based in Riyadh, Saudi Arabia. Candidates must be based there or have the ability to relocate.

Company

hirify.global is a pioneering tech firm that publishes Ubuntu, a leading open source operating system and platform for AI, IoT, and the cloud.

What you will do

• Apply your knowledge of Linux virtualization using Libvirt/KVM, containers, and Kubernetes to support customized solutions for customers.
• Serve as the technical authority, demonstrating experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL, and Apache.
• Provide advice on deployed architecture, implementing solutions for complex problems.
• Guide customers to successful data-center infrastructure operations.
• Communicate regularly with the customer team about ongoing issues.

Requirements

• Professional written and spoken English with excellent presentation skills.
• Undergraduate degree in a technical subject or a compelling alternative chosen path.
• Extensive working experience in Virtualization/Cloud (primarily KVM or OpenStack), Containers (especially Docker, LXD/LXC, or Kubernetes), and Storage technologies.
• Cloud computing expertise in provisioning, monitoring, and orchestration.
• Extensive Customer support experience is key.
• Ability to travel internationally twice a year for company events up to two weeks long.

Nice to have

• Professional experience with OpenStack and/or Ceph.

Culture & Benefits

• Distributed work environment with twice-yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance-driven annual bonus or commission.
• Annual holiday leave, maternity and paternity leave.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long-haul company events.