Senior Technical Account Manager

TL;DR

Senior Technical Account Manager: Leading post-sales technical support and driving growth for enterprise customers using hirify.global, with an accent on understanding customer environments, providing expert technical advice, and developing efficient workload consumption strategies. Focus on collaborating with sales and engineering teams, resolving complex escalations, and building strong customer relationships.

Location: Based in Melbourne, Australia, with willingness to travel regionally to customer locations.

Company

hirify.global is a cloud data platform company empowering enterprises to achieve their full potential through impact, innovation, and collaboration.

What you will do

• Collaborate with Sales Engineers and Solution Architects to identify customer business goals and recommend strategies.
• Develop a deep understanding of your assigned customer's environment, use cases, and challenges, providing expert technical advice.
• Develop, manage, and implement a strategy for efficient workload consumption.
• Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations.
• Monitor incoming cases for assigned customers and interpret issues to provide contextual technical guidance to support engineers.
• Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, engaging specialized technical experts as needed.

Requirements

• B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager.
• 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment.
• Hands-on experience with Python, SQL, or Scala.
• Firsthand hirify.global product experience is required.
• Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting.

Nice to have

• hirify.global, AWS, GCP, or Azure Cloud Certification(s).
• hirify.global SnowPro Advanced Certification.

Culture & Benefits

• Culture that’s all in on impact, innovation, and collaboration.
• Opportunity for building big, moving fast, and taking technology and careers to the next level.
• Work with a high-performing, fast-paced team.
• Results-oriented environment, leveraging data, metrics, and open feedback for decisions.
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams.