Zuora Administrator

TL;DR

Zuora Administrator: Administering and configuring Zuora Billing for a restaurant technology company with an accent on optimal solutions, best practices, and system integration. Focus on supporting business-facing applications, troubleshooting issues, and driving process improvements.

Location: Remote (United States)

Salary: $115,000–$184,000 USD

Company

hirify.global creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

What you will do

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing.
• Provide front-line support for business-facing applications and troubleshoot issues.
• Design, implement, and maintain configurations and customizations of Zuora applications.
• Serve as internal Subject Matter Expert and provide guidance on best practices.
• Drive optimal solutions and identify areas for business operations optimization.
• Maintain proper system access for user roles and manage the change management and release process for Zuora Billing.

Requirements

• 3+ years of experience with Zuora Billing administration and configuration, including 3rd party integrations.
• Experience supporting Zuora Billing modules: Customers, Product Catalog, Subscriptions, Billing & Invoicing, Payments and Taxes.
• Experience working in Zuora Billing administration, including User access, HTML/PDF templates, ZOQL, Zuora API, Custom fields, Notifications/email templates, data interface integrations, Workflows and Reports.
• Knowledge of the full billing cycle, including Invoicing, Payment Gateway configuration, Revenue Recognition, and Financial Reporting.
• Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization.
• Experience working in Zuora sandbox, including deployment across multiple environments.

Nice to have

• Experience with Netsuite ERP.
• Zuora Billing Certification.
• Experience with Zuora Revenue.
• Prior experience in a ZBilling implementation.
• Experience working with Vertex or similar tax engines.

Culture & Benefits

• Competitive compensation and benefits programs focusing on attracting, retaining, and motivating talent.
• Total rewards package includes cash compensation, benefits, and equity.
• Embraces a hybrid work model for the company, but this specific role is fully remote.
• Committed to diversity, equity, and inclusion, creating equitable opportunities for all.
• Committed to creating an accessible and inclusive hiring process, providing reasonable accommodations for persons with disabilities.

Hiring process

• Uses AI tools for note-taking, summarization, and documentation of interviews.
• All hiring decisions are made by people.