Technical Support Specialist II (Fintech)

TL;DR

Technical Support Specialist II (Fintech): Planning, creating, and scheduling software deployments and managing incidents for financial industry systems with an accent on analysis of relevant logs, maintaining software consistency, and coordinating project releases. Focus on troubleshooting complex software issues, managing multiple development environments, and ensuring timely resolution for customers.

Location: Must be based in Belgrade, Serbia

Company

hirify.global, headquartered in Atlanta, is a leader in expanding financial access by optimizing branches, improving operational efficiency, and maximizing self-service availability for financial institutions and retailers globally.

What you will do

• Plan, create, and schedule deployments using DCS software distribution tools.
• Analyze the scope of projects, coordinate, and prioritize changes for software releases.
• Serve as a single point of contact to triage, escalate, and manage incidents from start to end.
• Manage multiple development environments, including servers, software tools, applications, and operating systems.
• Perform intermediate troubleshooting and resolve issues related to failed software distributions.
• Monitor progress of distribution jobs, initiate regression or recovery, and provide service enhancement recommendations.

Requirements

• Bachelor's Degree in IT or equivalent work experience.
• Minimum 1-3 years of experience in a related work environment.
• Experience with parallel development, software releases, and creating/managing release schedules.
• Experience in remote software distribution and support activities for endpoint solutions, preferably ATMs.
• Advanced PC/MS Office and Windows Operating Systems knowledge.
• Strong communication and interpersonal skills.
• English: C1+ language skills required.

Nice to have

• Familiarity with other Software Distribution tools (CA Unicenter/SCCM).
• Understanding of ITIL.
• Knowledge of SharePoint.

Culture & Benefits

• Private Health Insurance.
• Employee Referral Bonus Program.
• Wellbeing Resources and Baby Bonus.
• Life, Accident & Disability Insurance.
• Numerous opportunities for internal career pathing and advancement.
• Discounts for employees at hirify.global partners.