Technical Program Manager (Delivery)

TL;DR

Technical Program Manager (Delivery): Leading cross-functional teams to deliver complex technology programs for enterprise partners with an accent on technical execution, risk management, and operational excellence. Focus on driving on-time releases, managing partner communication, and improving service delivery and scalability.

Location: Must be based in Bangkok, Thailand. Relocation assistance is provided to Thailand.

Company

hirify.global, part of Booking Holdings (NASDAQ: BKNG), is a global travel tech company with a diverse team dedicated to connecting people to destinations and experiences worldwide through innovative travel solutions.

What you will do

• Drive continuous delivery and operational excellence for major enterprise partners, ensuring on-time releases and meeting SLAs.
• Act as the main technical point of contact for partner-facing teams, managing cross-team communication, requests, and expectations.
• Contribute technical input to release planning and roadmapping, and own the technical execution of release delivery for partner solutions.
• Manage and prioritize business needs based on urgency, ensuring timely resolution with clear communication.
• Monitor and report on Digital SLAs, ensuring partner commitments are met.
• Coordinate with global teams to deliver on partner commitments and resolve issues, including balanced timezone syncs between North America and APAC.

Requirements

• 5+ years of experience in technical program management, partner-facing roles, escalation management, partner operations, or technical account management, preferably in enterprise, B2B, or SaaS environments.
• Demonstrated ability to lead multi-national cross-functional teams and manage complex partners with stringent SLAs.
• Strong analytical and problem-solving skills, with demonstrated experience in process optimization/change management.
• Familiarity with enterprise software, cloud technologies, and incident management best practices.
• Experience with reporting, documentation, and project management tools (e.g., Jira, Confluence).
• Bachelor’s degree in a technical, computer science or related field.

Culture & Benefits

• Competitive compensation and benefits package.
• Flexible work arrangements with generous paid time off.
• Work in a highly collaborative, innovative environment with opportunities for growth and learning.
• Ownership in making a direct impact on partner success and customer experiences worldwide.