Product Onboarding Specialist (German)

TL;DR

Product Onboarding Specialist (German): Assisting customers with account and connection setup and system training, driving product adoption, upgrades, and upsells. Focus on understanding customer objectives, providing consultative advice, and proactively working with the customer pipeline to maximize value.

Location: Remote (LATAM)

Company

hirify.global is a fast-growing scale-up company leading the vacation rental industry, empowering property owners and managers worldwide with its technology platform.

What you will do

• Onboard new customers by assisting them in setting up their hirify.global account and connections, and providing system training.
• Understand customer objectives to correctly set up accounts and assist during the customer journey.
• Provide a consultative approach to customers to ensure proper utilisation of hirify.global.
• Analyse the customer base and work proactively with your pipeline to improve product adoption and drive upgrades or upsells.
• Gather customer feedback on bugs, improvements, and new functionalities, passing it to the Product team.
• Collaborate with Sales, Support, and Product teams to maximise customer value.

Requirements

• 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment, or a recent graduate with a relevant degree.
• Tech-savvy with an ability to fully understand software.
• Native or near-native level of German and English.
• Availability to work afternoon shifts.
• Experience negotiating and handling commercial conversations with customers in a consultative manner.
• Ability to manage multiple accounts simultaneously.
• Excellent verbal and written communication and organisation skills.
• Fast learner capable of keeping up with a fast-growing environment.

Nice to have

• Experience in the vacation rental software industry.

Culture & Benefits

• Freedom to work from home.
• Expense coverage for computers & gadgets.
• International team of over 60 different nationalities.
• Referral program with paid compensation.
• Opportunities for growth and development.
• Virtual team activities.