Senior AI Solutions Architect (AI)

TL;DR

Senior AI Solutions Architect (AI): Bridging sophisticated AI prototypes and mission-critical production environments, deploying autonomous, agentic AI systems into complex customer infrastructures, ensuring scalability, security, and predictability. Focus on designing the logic, prompts, and integrations for AI agents within customer technical ecosystems, transforming standard operating procedures into intelligent, automated workflows, and developing guardrails and optimizing performance post-integration.

Location: Tempe, US

Company

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Understand customer requirements and translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.
• Design, test, and iterate on complex prompt architectures to ensure AI agents deliver high-accuracy outputs aligned with client brand voice and logic.
• Consult with customers to build transformational solutions that revamp how they do business.
• Lead the end-to-end deployment of Agentic AI workflows into customer environments, integrating with CRMs, ERPs, and custom APIs.
• Develop and deploy systems and automated evaluation layers to monitor for hallucinations, bias, and security breaches.
• Optimize AI agents as part of the hypercare process with customers post-integration and set up advanced tracking systems for explainable AI dashboards.

Requirements

• 5+ years of experience in a high-impact, customer-facing technical role such as Solutions Architect, Forward Deployed Engineering, Technical Consulting, MLOps, or Backend Engineering for SaaS/AI products.
• Deep, demonstrable expertise in the modern AI/ML stack, including LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks.
• Proficiency in Python, Go, JS/TS plus hands-on experience with LLM frameworks.
• Proven experience in advanced prompt engineering techniques (Chain-of-Thought, Few-Shot, ReAct) and LLM orchestration.
• Track record of deploying LLM-based applications at scale and strong proficiency in working with APIs (REST, GraphQL) and MCP servers.
• Hands-on experience integrating with enterprise platforms like Zendesk, Salesforce, or ServiceNow, and the ability to simplify technical complexity for non-technical C-suite executives.

Culture & Benefits

• Be part of a collaborative team working toward a shared mission of making customers and employees wildly successful.
• Thrive on continuous evolution, leveraging industry-leading AI to constantly refine the platform and personal skills.
• Work in a team that operates at the highest level, embodying traits like Scrappy, Curious, Optimistic, Persistent, and Empathetic.
• Receive competitive benefits and perks, alongside a robust training program to reach full potential.
• Work in inclusive offices designed to cultivate collaboration and connection, as part of a certified Great Place to Work.