Client Technical Support Senior

TL;DR

Client Technical Support Senior: Providing technical support, troubleshooting, and process execution to ensure client orders are processed punctually per technical specifications. Focus on analyzing client data, validating accuracy, and collaborating with internal groups to define process requirements for projects.

Location: This is a permanent remote home-based role in Costa Rica. No relocation available.

Company

hirify.global is a global data and technology company, powering opportunities for people and businesses around the world.

What you will do

• Provide ongoing data analysis and manage projects to ensure client orders are processed on time.
• Provide technical support, troubleshooting, and process execution.
• Collaborate with internal groups to define process requirements for projects.
• Interpret project specifications and use the most effective approach to produce results.
• Monitor accuracy and completeness of all assigned projects.

Requirements

• 2+ years experience in a technical processing environment.
• Technical Bachelor's degree in progress or complete.
• SQL and Alteryx skills.
• Amazon Web Services (Athena and S3) and Visual Studio skills.
• PC skills in MS Office.
• Advanced English
• Basic project management skills.

Culture & Benefits

• Medical, life, and dental insurance.
• Asociacion Solidarista.
• International Share Save Plan.
• Flex Work/Work from home.
• Paid time off and Annual Performance Bonus.
• Education Reimbursement and Family Bonding.