Customer Integration Engineer

TL;DR

Customer Integration Engineer: Investigating, troubleshooting, and supporting integrations for an enterprise SaaS platform with an accent on B2B API integrations and low-code/no-code platforms. Focus on analyzing customer systems, solution design, and technical troubleshooting of complex integration issues using Ruby and/or Python.

Location: Hybrid in Bengaluru, India. Must be flexible to work in UK shifts.

Company

hirify.global is a fast-growing global software company providing an omnichannel employee communications, customer communications, and workplace experience platform.

What you will do

• Investigate, troubleshoot, and support logic and flows for product integration with internal customer data systems.
• Assist customers in understanding technical solutions required to integrate hirify.global with their internal systems.
• Become a subject matter expert in relevant areas and document technical specifications.
• Collaborate with customers and team members to identify innovative API solutions.
• Coordinate technical troubleshooting activities with customer and platform teams.
• Provide third-level support and manage support escalation tickets and upgrades.

Requirements

• 4+ years’ experience in a comparable role with a focus on B2B API integrations and low-code/no-code platforms such as Workato.
• Strong technical foundation with hands-on experience or solid understanding of SaaS / iPaaS implementations and customer onboarding.
• Working knowledge of DevOps concepts, including infrastructure, CI/CD pipelines, and code versioning tools like GitHub and GitLab.
• Proficiency in Ruby and/or Python, as well as scripting and data formats like PowerShell and JSON.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex integration issues.
• Strong communication skills and fluent English are required for this customer-facing role.

Nice to have

• Cloud Infrastructure experience (AWS, Azure, Google).
• AWS Certification.
• Automation using REST API.
• IAM in SaaS (SAML, OAuth, AzureAD).

Culture & Benefits

• Values-driven organization that encourages employees to bring their authentic selves to work and make a tangible impact.
• Dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility.
• Consistently named a Great Place to Work (2015-2021).
• Opportunity to contribute to company culture in a fast-growing global technology company.