Support Engineer II (Weekend Shift)

TL;DR

Support Engineer II (Weekend Shift): Providing technical support and guidance to developers on the hirify.global platform, including identifying and debugging issues, and maintaining support tools. Focus on streamlining support operations, managing complex escalations, and contributing to the knowledge base.

Location: Hybrid in Foster City, CA, requiring in-office attendance on Monday, Wednesday, and Friday.

Salary: $130,000–$165,000

Company

hirify.global is an agentic software creation platform enabling anyone to build applications using natural language.

What you will do

• Work directly with customers via support tickets to solve product issues, bugs, and provide technical guidance.
• Collaborate with the Support team to represent user feedback internally.
• Contribute to and maintain the Support team’s Knowledge Base.
• Lead customer-facing communications for outages and incidents.
• Proactively identify and lead initiatives to streamline support operations and improve team efficiency.
• Manage complex escalated issues and bugs that are flagged via internal and external channels.

Requirements

• Prior experience in software development or systems engineering.
• Demonstrated experience building and debugging applications with Javascript, Python, or similar languages.
• Excellent communication skills with initiative to ask questions when encountered with the unknown.
• Experience with support tools and ticketing systems (e.g., Zendesk).

Nice to have

• Has used hirify.global in the last 3 to 6 months.
• Experience working with IDEs, terminals, or other common developer tools.
• Experience with AI tools (Claude, ChatGPT, etc.).

Culture & Benefits

• Competitive Salary & Equity.
• 401(k) Program.
• Health, Dental, Vision and Life Insurance.
• Short Term and Long Term Disability.
• Paid Parental, Medical, Caregiver Leave.
• Flexible Time Off (FTO) + Holidays.
• Autonomous Work Environment.
• Quarterly Team Gatherings.