Operations Support Analyst (iGaming)

TL;DR

Operations Support Analyst (iGaming): Providing incident communication, service desk support, and troubleshooting for production environments in a global iGaming market leader. Focus on coordinating major incidents, monitoring applications, servers, and networks, and ensuring timely service delivery.

Location: Hybrid in Marousi, Greece. Must be willing to operate in a 24/7 environment and available for shift work.

Company

hirify.global is a global leader in cross-platform games and entertainment, connecting content between land-based and digital channels for the world's most successful online gaming providers.

What you will do

• Provide Service Desk support via phone, e-mail, and Jira.
• Triage, troubleshoot, and resolve customer issues in production environments.
• Coordinate major incidents, ensuring timely communication and resolution.
• Monitor production applications, servers, and networks.
• Maintain current knowledge of internal Standard Operating Procedures and iGaming products.

Requirements

• Prior experience with ITIL or similar Process Management Systems.
• Strong organizational skills and focus on superior customer service.
• Excellent written and verbal English communication skills.
• Strong time management skills in a high-volume work environment.
• Must be able and willing to operate in a 24/7 shift work environment.

Nice to have

• Previous experience in the Online Gaming industry.
• Bachelor’s degree in IT or a computer-related field, or equivalent experience.
• Technical certification(s).

Culture & Benefits

• Competitive benefits and a supportive, modern work environment.
• Opportunity to interact with global teams and switch projects.
• Exciting projects focused on game engineering.
• Stunning work location and flexible hybrid working arrangements.
• Guidance and development skills for career progression.