Customer Success Engineer (Fintech)

TL;DR

Customer Success Engineer (Fintech): Managing technical aspects of customer relationships and assisting with product operational or procedural difficulties with an accent on providing top-quality technical service and ensuring customer satisfaction. Focus on monitoring support requests, deep diving into data for recurring issues, and identifying opportunities to upgrade products.

Location: Hybrid in Montevideo, Uruguay or Buenos Aires, Argentina

Company

hirify.global enables global brands to collect payments in emerging markets, acting as both a payments processor and a merchant of record.

What you will do

• Promote a "customer first" environment at all times.
• Provide top-quality technical service to ensure customer satisfaction and strengthen relationships.
• Handle customer interactions with diplomacy and tact, communicating in appropriate technical or non-technical language.
• Acquire excellent product and technical knowledge to guarantee service quality.
• Monitor support requests and deep dive into data to identify recurring issues or trends for product improvement.

Requirements

• Bachelor’s degree in Computer Science, Engineering or similar field.
• Experience in dealing with customers from a technical approach.
• Knowledge of SQL and Excel.
• Passion for customer success and a deep interest in understanding client needs.
• Excellent interpersonal and communication capabilities to build effective relationships.
• Great analytical and technical abilities.

Nice to have

• Project management familiarity.
• Experience with big data.

Culture & Benefits

• Flexible schedules driven by performance.
• Work in a dynamic and ever-evolving Fintech environment.
• Access to a Premium Coursera subscription for learning & development.
• Free English, Spanish, or Portuguese language classes.
• Monthly social budget for team activities.
• Opportunity to use hirify.global Houses for coworking with your team worldwide.

Hiring process

• Talent Acquisition team will review your CV.
• You will be kept updated by email at every step of the process.