Senior Specialist, Payment & Risk Operations (Fintech, Crypto)

TL;DR

Senior Specialist, Payment & Risk Operations (Fintech, Crypto): Conducting pre-execution transaction monitoring and assessing suspicious activity in fiat and crypto transactions with an accent on fraud prevention and system abuse mitigation. Focus on applying first-principles reasoning to balance risk and impact, using evidence and data.

Location: Hybrid in Vienna, Austria, with an additional 25 days per year to work from a city or country of your choice.

Company

hirify.global is an Austrian-founded product company simplifying wealth creation through a user-friendly platform for investing in cryptocurrencies, stocks, precious metals, and commodities across Europe.

What you will do

• Assess suspicious activity in fiat and crypto transactions and determine appropriate mitigation strategies.
• Complete high-risk assignments and scenarios with significant exposure using Chainalysis and transaction volumes.
• Provide direct customer support via email and live chat escalations, ensuring professional communication.
• Collaborate with internal teams on escalated cases, ensuring SLA adherence and contributing to operational improvements.
• Manage project tasks and contribute to the ongoing refinement and automation of operational procedures.

Requirements

• Demonstrate a strong commitment to fraud prevention through proactive, impact-driven intervention methods.
• Apply practical, well-reasoned problem-solving grounded in data and logic, with a focus on efficiency and meaningful outcomes.
• Communicate effectively, operate with sound judgment, and base decisions on evidence.
• Adapt easily to shifting priorities and maintain a continuous learning mindset to close knowledge gaps.
• Relevant fraud prevention experience (ideally in Crypto/Fintech) is required.
• Blockchain investigation and SQL skills are required.

Culture & Benefits

• Hybrid working model combining onsite collaboration and remote work.
• Additional 25 days per year to work from a city or country of your choice.
• Competitive total compensation package aligned with a pay-for-impact policy, including participation in a stock option plan.
• Access to confidential coaching, counselling, and mental health resources through OpenUP.
• 3 additional days off in 2026 to prioritise your wellbeing.
• Unlimited access to Udemy’s library of online courses.
• Exclusive perks and rewards from partners worldwide across lifestyle, wellness, tech, and travel.
• Additional 8 weeks of gender-neutral new parent leave.
• Dedicated budget to set up your home office.
• Free onsite dining, with freshly prepared lunches and snacks, in Vienna, Bucharest, Barcelona, and Berlin offices.
• Recognition and rewards for your Tenure at hirify.global.
• Opportunity to connect and celebrate with your team through company events.