Chargeback Operations Analyst (Fintech)

TL;DR

Chargeback Operations Analyst (Fintech): Analyzing and responding to card and ACH disputes filed against hirify.global with an accent on identifying patterns and trends. Focus on collaborating with cross-functional departments to improve loss prevention mechanisms and resolving disputes within established SLAs.

Location: Mexico, Remote

Company

hirify.global is revolutionizing the shopping experience beyond payments with interest-free installment plans.

What you will do

• Investigate credit card, debit card, and ACH transactions and take action to resolve disputes within allowed timeframes.
• Collaborate with fraud and customer disputes teams to determine next steps on a case-by-case basis.
• Analyze data to identify patterns and trends to improve loss prevention.
• Maintain strong domain knowledge of fraud prevention techniques and technologies.
• Handle escalations from internal and external stakeholders.

Requirements

• Bachelor's degree from an accredited institution.
• Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents.
• Experienced in analyzing data and making impactful decisions in a fast-paced environment.
• Attention to detail and ability to multitask.
• Strong business judgment and communication skills.

Nice to have

• 2+ years of experience in processing chargebacks or fraud claims in e-commerce, banking, fintech, or financial institutions.
• Available to start within two weeks following an offer.

Culture & Benefits

• High standards and focus on delivering great results.
• Encouragement to develop new ways of doing things.
• Value calculated risk-taking and speed in business.
• Emphasis on earning trust through candid communication and respect.
• Backbone to challenge decisions respectfully and commit wholeheartedly once determined.