Customer Experience Specialist

TL;DR

Customer Experience Specialist (Support): Reducing churn and downgrades by engaging customers at critical moments and reinforcing the value of the hirify.global platform. Focus on objection handling, consultative guidance, and leveraging automation to drive adoption and retain revenue.

Location: Must be based in the United States

Company

hirify.global is the leading business management system designed for the needs of barbers, shop owners, and their communities.

What you will do

• Reduce churn and downgrades by engaging customers at critical moments.
• Partner with Tier 1 Support, Customer Success, and Support Leadership.
• Deliver high-impact, high-judgement customer interactions that retain revenue.
• Drive adoption and reinforce the value of the hirify.global platform.
• Leverage automation and usage-based signals.

Requirements

• Strong product knowledge.
• Skills in objection handling.
• Consultative guidance abilities.

Culture & Benefits

• hirify.global is trusted by more than 30,000 barbers across 5,000+ shops in more than a thousand cities worldwide.
• Tools, resources, and guidance to help barbers attract and retain more customers.
• Supports shop owners in seamlessly bridging the gap between their personal craft and business goals.
• Enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.