Support Intern

TL;DR

Support Intern: Providing technological support to users by answering questions via phone, email or live chat, with an accent on clear communication and empathetic problem-solving. Focus on resolving technical issues for sports teams and ensuring customer satisfaction.

Location: Onsite in Lincoln, Nebraska, United States. Must live within commuting distance of headquarters.

Salary: $15 - $15.50 USD per hour

Company

hirify.global helps teams from all over the world see their game differently by providing products that make it easier for coaches and athletes to capture video, analyze data, and share highlights.

What you will do

• Provide technological support to users via phone, email, or live chat.
• Resolve technical issues and ensure customer understanding.
• Work with a department full of talented people to make an impact on sports teams.

Requirements

• Current student (junior or senior) and will remain a student for the duration of this internship.
• Strong communication skills to clearly provide solutions with a human touch.
• Organized with strong time-management skills to thrive in school, life, and work.
• Must work onsite at the Lincoln, Nebraska office and live within commuting distance of headquarters.

Nice to have

• Customer service experience.
• Team-oriented approach to collaborate with staff.
• Prior hirify.global knowledge.

Culture & Benefits

• Work with best-of-the-best individuals in a supportive environment.
• Opportunity to make a real impact and work your way.
• Named one of Newsweek's Top 100 Global Most Loved Workplaces.
• Invested in offices and provide necessary tech.
• Opportunities for career development like lunch-and-learns and curated libraries.
• Comprehensive wellbeing support through teams, Slack channels, and employee resource groups.

Hiring process

• 1st Interview: 60-minute Zoom call with a member of the support team and support leadership.
• Final Interview: 60-minute interview with two Support Leadership team members at the Lincoln Headquarters.