Payment Implementation Specialist (Fintech)

TL;DR

Payment Implementation Specialist (Fintech): Onboarding customers to hirify.global’s AP Payments platform, owning the implementation lifecycle from intake and compliance through go-live and first payment with an accent on customer communication and cross-functional collaboration. Focus on guiding customers through KYC/KYB documentation, vendor payment options, and resolving complex configuration issues.

Location: Remote (Must be based in Mexico)

Salary: $366,539 - $549,808 a year

Company

hirify.global is a SaaS company disrupting the restaurant industry with its cloud-based platform for accounting and back-office operations.

What you will do

• Own onboarding timelines and outcomes from Sales handoff through post–go-live transition to Customer Success.
• Lead onboarding communications, kickoff calls, and alignment on prerequisites, timelines, roles, and go-live milestones.
• Guide customers through KYC/KYB documentation requirements and best practices for each legal entity.
• Educate customers on vendor payment options and enrollment strategies across check, ACH, and virtual card.
• Drive resolution of complex configuration, banking, or enrollment issues through clear context, ownership, and escalation as needed.
• Track and manage implementation metrics including time-to-go-live and time-to-first-payment.

Requirements

• 1+ years of experience in implementation, onboarding, or customer support
• Highly organized, detail-oriented, and self-directed
• Customer-focused with a continuous improvement mindset
• Comfortable working in fast-changing, cross-functional environments

Nice to have

• Experience in payments, fintech, or financial technology platforms
• Working knowledge of payment methods including check, ACH, and virtual card
• Experience leveraging AI tools to improve efficiency and performance
• Experience working across CRM, ticketing, and project management tools (e.g., Salesforce, Freshdesk, Monday.com)
• Experience working in a bilingual (English-Spanish) finance environment preferred

Culture & Benefits

• Focused on empowering team members to produce top-notch results while elevating their skills.
• Constantly evolving and improving to make sure we are and always will be “Best in Class”.