ProdOps & Support Engineer (AI)

TL;DR

ProdOps & Support Engineer (AI): Monitoring, maintaining, and supporting hirify.global’s production environment, debugging ETL processes, and conducting data QA. Focus on ensuring system reliability, solving technical issues for customers, and integrating new technologies into a scalable platform.

Location: Must be based in Brazil

Company

hirify.global is a product company that created Positionless Marketing, an AI-powered platform used by leading brands.

What you will do

• Monitor, maintain, and support hirify.global’s production environment.
• Lead integration projects and customer requests (data/application-oriented).
• Investigate and debug ETL processes.
• Conduct data QA and analysis using Snowflake, MsSQL, and BigQuery.
• Perform configuration management.
• Communicate directly with customers to resolve technical issues.

Requirements

• Experience in a similar customer facing role required.
• Proficient in written and spoken English.
• Strong technical skills and experience with SQL.
• Ability to learn new technologies quickly.
• Strong interpersonal and communication skills.
• Familiarity with software technologies like web/mobile SDK, APIs, SQL, JSON, HTML, and JavaScript.

Nice to have

• Experience working with enterprise-grade customers.
• Experience debugging issues in web applications (logs, networking).
• Experience with monitoring tools like DataDog, Kibana, or Elastic.
• Understanding of networking terminologies and functionality (DNS, HTTP, ports).
• Experience in SaaS B2B.

Culture & Benefits

• Positionless culture, empowering employees to shape their roles.
• Environment actively encourages ownership and growth.
• Two out of every three managers promoted from within.