Customer Success Manager, AI Security

TL;DR

Customer Success Manager (AI Security): Driving customer adoption, value realization, renewals, and upsells for an AI Security platform with an accent on technical understanding across AI/ML, security architecture, and integrations, combined with strong commercial acumen. Focus on building customer success plans, negotiating contracts, advising on AI security best practices, and partnering with technical and executive stakeholders to ensure long-term business growth.

Location: Not specified

Company

hirify.global is a pioneering company converging enterprise networking and security into a centralized, global, cloud-delivered service, rapidly becoming a market leader in the SASE category.

What you will do

• Own and manage a portfolio of enterprise customers, ensuring strong adoption, measurable outcomes, and long-term retention.
• Build customer success plans, define and track KPIs, and guide customers in implementing AI security best practices.
• Lead regular business reviews with both technical and executive audiences.
• Proactively monitor customer health, identify risks, and implement mitigation strategies.
• Serve as a technical advisor on AI security architecture, including integrations with various security platforms.
• Own the full renewal lifecycle, including forecasting, preparing commercial proposals, negotiating pricing/terms, and closing renewals.
• Identify and execute expansion opportunities across products, modules, or use cases in partnership with Sales.
• Provide customer feedback to Product and Engineering teams to influence roadmap priorities.
• Deliver workshops, onboarding sessions, and executive briefings on AI threat models and safe LLM adoption.

Requirements

• 5+ years in Customer Success, Technical Account Management, or Sales Engineering within cybersecurity, cloud security, and AI/ML platforms.
• Strong technical background with experience in security architectures, API gateways, cloud platforms, data protection, or AI/LLM workflows.
• Demonstrated commercial experience handling renewals, negotiating contracts, and driving upsells.
• Ability to confidently speak with both deeply technical teams and procurement/executive stakeholders.
• Strong project management, communication, and executive presentation skills.
• Comfortable working in fast-paced, high-growth AI environments.

Nice to have

• Familiarity with AI governance, prompt hardening, model evaluations, or red-teaming methods.
• Experience supporting SASE/SSE, CASB, or SaaS security products.
• Startup or early-stage scaling experience.
• Relevant certifications such as CCSK, CCSP, CISSP, or AI governance credentials.

Culture & Benefits

• Opportunity to join a company building a cutting-edge enterprise network and secure cloud platform.
• Work on a brand-new product category (SASE) in a market expected to reach $28.5 billion by 2028.
• Collaborate cross-functionally with Product, Engineering, Professional Services, and Marketing teams.
• Thrive in a fast-paced, high-growth AI environment.
• Be part of a company led by networking and security pioneer Shlomo Kramer.