Technical Support Specialist

TL;DR

Technical Support Specialist: Serving as a trusted product expert, owning complex technical cases, and guiding best practices for a customer engagement platform with an accent on timely, insightful, and technically sound resolutions. Focus on diagnosing and fixing issues, driving product adoption, and enhancing customer satisfaction.

Location: This role is based in Bucharest, Romania.

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver great customer experiences by leveraging composable intelligence and AI-powered decisioning.

What you will do

• Own customer inquiries end-to-end (how-to, technical break-fix, integration/configuration, best practices).
• Become a trusted product expert on the dashboard, integrations, and troubleshooting.
• Drive increased product adoption by enabling effective platform utilization.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Contribute to process improvements, internal enablement, and knowledge sharing.

Requirements

• 2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
• Proficiency with case management tools (e.g., Salesforce, Zendesk).
• Hands-on experience with HTML, CSS, APIs, and/or SQL.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English.

Nice to have

• Experience with tools such as Postman, Snowflake, and/or Kibana.

Culture & Benefits

• Competitive compensation that may include equity and retirement plans.
• Flexible paid time off and comprehensive benefit plans (medical, dental, vision, life, and disability).
• Family services including fertility benefits and equal paid parental leave.
• Professional development supported by career pathing, learning platforms, and a yearly stipend.
• Curated in-office employee experience to foster community, team connections, and innovation.
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups and a collaborative, transparent, and fun culture.
• Recognized as a Great Place to Work® and named a Best Company by U.S. News & World Report.