Site Reliability Engineer

TL;DR

Senior Site Reliability Engineer: Provisioning and maintaining cloud infrastructure on Google Kubernetes Engine (GKE) for a high-throughput platform with an accent on automation, reliability, and cost-efficiency. Focus on designing resilient systems, debugging production issues, and proactive capacity planning.

Location: Onsite in Herzliya, IL

Company

Pendo is a fast-growing startup providing a product experience platform to help product managers understand and drive product success.

What you will do

• Automate provisioning, deployment, scaling, and monitoring of Pendo’s infrastructure using infrastructure-as-code.
• Write maintainable code for product functionality with an emphasis on operations, scale, resiliency, and monitoring.
• Ensure new services are well-designed with defined SLIs/SLOs and proper monitoring.
• Debug and mitigate production issues, finding ways to prevent them.
• Proactively track capacity, quotas, and other performance limits to plan for growth.
• Participate in a 24x7 on-call rotation to handle product availability issues and urgent customer support escalations.

Requirements

• Experience working with cloud infrastructure using tools such as Ansible or Terraform.
• Programming skills in a language such as Go or Python, and a willingness to learn new languages as needed.
• Ability to think and talk about systems in terms of possible failure modes, bottlenecks, etc.
• Ability to write clear and concise English-language documentation of processes for incident runbooks and release processes.
• Good number sense for discussing performance analysis, cost analysis, and operational metrics.
• Experience designing, analyzing, and troubleshooting distributed systems.
• Experience maintaining Kubernetes clusters in a production environment.

Culture & Benefits

• Join one of the fastest-growing startups, supported by best-in-class institutions.
• Gain experience in a diverse and exciting set of technologies and clients, and have a real impact.
• Passionate, dynamic, and fun culture.
• Commitment to diversity, equity, and inclusion.
• Provision of access and reasonable accommodation to applicants with mental and/or physical disabilities.