Senior Business Process Specialist (Fintech)

TL;DR

Senior Business Process Specialist (Fintech): Bridging high-level process strategy and daily execution by translating broad designs into actionable Standard Operating Procedures with an accent on identifying process gaps, implementing AI/automation solutions, and ensuring team adoption. Focus on analyzing existing workflows, designing intuitive guides, and building a culture of continuous improvement based on real-world feedback.

Location: Hybrid in Ebene, Mauritius (3 days per week in office)

Company

hirify.global powers billions of global transactions for companies like eBay, ASOS, Klarna, Uber Eats, and Sony, building the future of fintech.

What you will do

• Analyze existing workflows to identify bottlenecks and inefficiencies.
• Translate high-level architectural designs into clear Standard Operating Procedures, flowcharts, and implementation guides.
• Identify and implement AI-driven and automation solutions to streamline workflows and improve accuracy.
• Monitor process adoption rates post-launch and intervene with targeted support or adjustments.
• Act as the "voice of the user" to leadership regarding process effectiveness.
• Build a culture of continuous improvement where team members feel comfortable suggesting changes.

Requirements

• Minimum 2+ years of experience in Business Analysis, Operations, or Process Improvement.
• Experience in developing and designing process outlines, flowcharts, and implementation procedures (e.g., Lucidchart, Figma, Visio, Miro).
• Strong understanding of how to use AI and automation tools to improve process efficiency and quality.
• Familiarity with change management methodologies to facilitate behavioral change and help teams adopt new habits.
• Exceptional writing skills to simplify complex concepts into understandable steps.
• Excellent communication and interpersonal skills, able to collaborate effectively across multiple teams and influence stakeholders.

Culture & Benefits

• Hybrid working model with three days per week in the office.
• Opportunities for real ownership, fewer blockers, and work that makes a difference.
• Fast-moving, performance-obsessed, and growth-oriented environment.
• Supportive team culture where ambition is met with opportunity.
• Commitment to setting you up for success and making the process accessible.