Product Manager, Communications (AI/ML)

TL;DR

Product Manager, Communications (AI/ML): Leading the development and optimization of AI/ML-powered communication capabilities for a SaaS B2B2C platform with an accent on driving intelligent, personalized, and scalable communications. Focus on defining vision, strategy, and roadmap for AI/ML-driven solutions, and ensuring compliance with financial regulations.

Location: Remote in USA

Salary: $77,429 – $103,238 a year

Company

hirify.global is a mission-driven financial software company using machine learning to create better customer experiences for distressed borrowers.

What you will do

• Define vision, strategy, and roadmap for AI/ML-driven communication solutions.
• Empower enterprise clients with intuitive features for communication strategies and compliance.
• Manage integrations with 3rd-party vendors (e.g., Twilio, Sparkpost).
• Collaborate with data science teams on personalization and engagement strategies.
• Ensure platform compliance with strict financial regulations (e.g., FDCPA, TCPA).
• Act as a bridge between technical teams (Engineering/Data Science) and business stakeholders (Sales/Customer Success).

Requirements

• 3+ years in Product Management, with exposure to AI/ML, Data, or Communications platforms.
• Experience working on B2B2C products or a strong understanding of how to balance business buyer needs with end-user experience.
• Strong understanding of outbound communication channels (Email deliverability, SMS/MMS regulations) and vendors.
• Comfortable working with Data Science teams on personalization algorithms, audience segmentation, and predictive analytics.
• Ability to articulate complex technical concepts to non-technical client stakeholders clearly.
• Bachelor's degree in Computer Science, Business, or a related field.

Culture & Benefits

• Unique opportunity to use cutting-edge technology to help real people navigate difficult financial situations with dignity.
• Work with a dynamic group of subject matter experts with a passion for change.
• Be part of an equal opportunity employer dedicated to diversity and inclusion.