Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Providing expert support on hirify.global's financial operations platform to new and current customers with an accent on accounts payable processes and accounting system integration. Focus on leveraging AI-powered features to automate invoice processing, approvals, and communications, maximizing efficiency and minimizing manual work.

Location: The flexibility of working from our Austin, TX office three days a week (Tuesday, Wednesday, and Thursday), with the option to work remotely for the remainder of the week.

Salary: $100B+ in invoices annually

Company

hirify.global is revolutionizing financial operations with AI, offering a platform that connects every dot from request to reconciliation.

What you will do

• Answer customer inquiries within Intercom promptly, efficiently, and professionally.
• Collaborate with Customer Success leadership, Product, and Development teams to escalate complex issues.
• Serve as a trusted resource for both current and new customers on all aspects of hirify.global’s Financial Operations Platform.
• Proactively explore AI-driven methods to enhance customer support efficiency and streamline invoice processing and approval workflows.
• Assist customers in leveraging AI-powered features to automate invoice processing, approvals, and communications.

Requirements

• Minimum 1 year Accounts Payable experience
• Excellent troubleshooting skills
• Experience with Purchase Orders
• Experience with ERP's (Sage Intacct, QuickBooks, Oracle NetSuite)
• Bachelor’s Degree or equivalent work experience
• Familiarity with AI-based automation tools in finance operations or a strong desire to develop expertise in enhancing AP workflows through technology.

Culture & Benefits

• Full medical, dental, and vision insurance
• 401(k) + employer match
• Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows
• Opportunities and development for career and personal growth
• Strong and experienced leadership that supports your growth and success
• An open-concept, modern workspace within an inclusive and dynamic scale-up culture