Customer Support Executive (Fintech)

TL;DR

Customer Support Executive (Fintech): Processing client requests and resolving issues via chat, phone, and email with an accent on accuracy and detail in a high-volume trading environment. Focus on escalating complex issues and achieving quarterly KPIs while understanding business functions.

Location: You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. Full relocation support for you and your family to Thailand.

Company

hirify.global is a leading trading broker, combining scale, care, and real tech to make trading better for 1M+ clients worldwide.

What you will do

• Process client requests and resolve issues via live chat, phone call, and email through the CRM system.
• Escalate issues to appropriate specialists via Salesforce or Jira.
• Update clients on their request statuses and verify submitted documents.
• Prepare and interpret reports and documentation with acceptable detail and accuracy.
• Understand company business functions by attending seminars and meeting assessment targets.
• Achieve quarterly KPI targets set by the customer support manager.

Requirements

• Minimum of 1 year of experience in a customer service-related role.
• Fluent communication skills in English.
• Native speaker of Thai language.
• Strong client-facing and communication skills.
• Troubleshooting and multitasking capabilities.
• Minimum Bachelor’s degree in business administration or a related field.

Culture & Benefits

• Competitive salary and annual performance bonus.
• Full relocation support for you and your family (flights, housing, visas, and legal assistance).
• Top-tier health insurance with full family coverage (medical, dental, vision, mental health), plus life insurance.
• Unlimited learning opportunities: external courses, English lessons, career and leadership development, and an education allowance.
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave.
• Employee appreciation program including branded gifts, birthday day-offs, and celebration budgets.
• “Get to know Team” trips and company-wide offsites.
• Employee share scheme, meal and transport allowance, free gym membership, and monthly wellness allowance.

Hiring process

• First interview (up to 40 minutes).
• English Assessment (30 minutes).
• Written Capability Test (15 minutes).
• Verbal Capability Test (15 minutes).
• Final interview with your future team (1 hour).