Senior Client Services Project Manager, Cx (Ai)

TL;DR

Senior Client Services Project Manager (AI): Serving as a liaison between product management and business stakeholders for AI product processes with an accent on Go-to-market activities, roadmap coordination, and Product Enhancements. Focus on driving process-related documentation, identifying process needs, and assisting in business stakeholder management to ensure launch requirements are met.

Location: USA - Remote

Company

hirify.global Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring.
• Define and document scope, requirements, timelines, expectations, and potential risks.
• Create and manage project plans, timelines, risks, and status communication methods.
• Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc.
• Act as a primary point of contact for business stakeholders, product owners, and the larger project team.
• Provide guidance and collaboration to Product teams preparing for new product introduction, pricing, and end-of-life strategy.

Requirements

• Bachelor’s degree in Business Management, IT, or related field.
• 5-6 years’ experience in project management.
• Experience with Gen AI project delivery.
• Excellent customer service and people skills.
• Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools.
• Ability to manage multiple projects at a time.

Culture & Benefits

• hirify.global challenges limits and sets the highest standards.
• Opportunity to work with AI, cloud and digital technologies.
• Be part of a team of over 8,500 employees across 30+ countries.
• hirify.global is an equal opportunity employer.