Transactional Communications Lead (Fintech)

TL;DR

Transactional Communications Lead (Marketing): Shaping and owning the strategy for workplace transactional communications, managing the backlog, and improving customer experience with an accent on agile delivery, stakeholder communication, and data-driven decision-making. Focus on guiding user story creation, evaluating proposed solutions, and coaching colleagues to build agile capabilities.

Location: Hybrid, Cardiff, United Kingdom

Company

hirify.global is a leading UK financial services group and major global investor, safeguarding people’s financial futures since 1836.

What you will do

• Own and shape the strategy for workplace transactional communications.
• Manage and prioritize the communications backlog, defining clear requirements.
• Guide user story creation, acceptance criteria, and definition of done for agile delivery.
• Communicate confidently with stakeholders, ensuring shared understanding of progress.
• Evaluate and improve customer experience using insights, data analytics, and Consumer Duty principles.
• Drive agile ways of working, track delivery metrics, and promote continuous improvement.

Requirements

• Experience working as a Product Owner, Scrum Master, or similar agile delivery role.
• Strong understanding of agile principles, frameworks, and team-level delivery practices.
• Ability to interpret and use customer insight, analytics, and MI to inform decision-making.
• Confidence engaging with technical and non-technical stakeholders at all levels.
• Knowledge of customer journey design and customer-centric communication approaches.
• Understanding of pensions, savings, or investment products (or willingness to quickly build expertise).
• Experience using tools such as JIRA or equivalent for backlog and sprint management.
• A collaborative, solutions-focused mindset with the ability to coach and support others.

Culture & Benefits

• Opportunity to participate in annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution and life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, with option to buy and sell holiday.
• Competitive family leave.
• Participate in electric car scheme (permanent employees only).
• Discounts for company products and a range of high street stores and online.
• Flexible working options, including part-time, term-time, and job shares.