Transactional Communications Lead (Fintech)

TL;DR

Transactional Communications Lead (Fintech): Owning and shaping the strategy for workplace transactional communications, managing and prioritising the communications backlog, and improving customer experience. Focus on guiding user story creation, driving agile ways of working, and advising on strategic priorities within financial services.

Location: Hybrid, based in Cardiff, UK

Company

hirify.global is a leading UK financial services group and major global investor, safeguarding people's financial futures since 1836.

What you will do

• Own and shape the strategy for workplace transactional communications, aligning it with divisional and business priorities.
• Manage and prioritise the communications backlog, ensuring clear requirements and delivery alignment.
• Communicate with stakeholders confidently and clearly, ensuring shared understanding of progress, risks, and assumptions.
• Evaluate and improve customer experience by applying insight, data analytics, and Consumer Duty principles.
• Drive agile ways of working across the communications programme, tracking delivery metrics and promoting continuous improvement.
• Coach and support colleagues to build agile capability, encouraging self-organisation and collaborative problem-solving.

Requirements

• Experience working as a Product Owner, Scrum Master, or similar agile delivery role.
• Strong understanding of agile principles, frameworks, and team-level delivery practices.
• Ability to interpret and use customer insight, analytics, and MI to inform decision-making.
• Confidence engaging with technical and non-technical stakeholders at all levels.
• Knowledge of customer journey design and customer-centric communication approaches.
• Understanding of pensions, savings, or investment products (or willingness to quickly build expertise).
• Experience using tools such as JIRA or equivalent for backlog and sprint management.

Culture & Benefits

• Opportunity to participate in an annual performance-related bonus plan and valuable share schemes.
• Generous pension contribution and life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, with an option to buy and sell.
• Competitive family leave and an electric car scheme (permanent employees only).
• Welcoming, inclusive culture with opportunities for collaboration and career development.
• Open to discussing all kinds of flexible working options including part-time, term-time, and job shares.