IT Associate I (End User Computing)

TL;DR

IT Associate I (End User Computing): Providing hands-on technical support, device provisioning, and day-to-day IT operations for internal users with an accent on troubleshooting hardware, software, and connectivity issues. Focus on managing and resolving tickets, supporting onboarding/offboarding, and maintaining asset inventory.

Location: On-site – Monterrey, Nuevo Leon, Mexico

Company

hirify.global helps companies move goods more reliably and efficiently by providing technology, people, and transportation capacity, leveraging real-time data to guide smarter decisions for large shippers.

What you will do

• Provide Tier 1 technical support for hardware, software, and connectivity issues.
• Prepare, configure, and deploy IT equipment and accounts for new hires.
• Manage and resolve IT tickets within defined SLAs using an ITSM system.
• Troubleshoot Google Workspace tools and support Microsoft environment migrations.
• Maintain asset inventory and track equipment.
• Support onsite users and coordinate with remote sites.

Requirements

• Bachelor’s degree in Systems Engineering, IT, Computer Science, or related field (or equivalent experience).
• Basic to intermediate English proficiency.
• Knowledge of Google Workspace (Gmail, Drive, Docs, Admin basics).
• Familiarity with Microsoft environments (Windows, O365).
• Strong analytical, problem-solving, and customer-service skills.
• Ability to work on-site full-time in Monterrey, Nuevo Leon, Mexico.

Nice to have

• Experience with Jira / Jira Service Management (JSM).
• Familiarity with JumpCloud.
• Experience with Microsoft Intune or other device management tools.
• Previous internship or help desk experience (1 year).

Culture & Benefits

• Hands-on experience across multiple IT areas.
• Exposure to modern workplace technologies and migrations.
• Growth and learning opportunities within a collaborative team.
• Supportive team environment.