Customer Success Engineer (Data Resilience)

TL;DR

Customer Success Engineer (Data Platform): Driving long-term customer outcomes across the hirify.global Data Platform with an accent on onboarding, adoption, and optimization. Focus on conducting recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

Location: Office Based in Prague, must be permanently located in Czechia. Remote work is only possible for employees located in Czechia.

Company

hirify.global is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale.

What you will do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the hirify.global Data Platform.
• Run recovery simulations; apply the hirify.global Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.

Requirements

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
• Advanced level of English
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with hirify.global platform capabilities is a plus.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert

Culture & Benefits

• 25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global hirify.globale Days for self-care and 24 paid volunteer hours annually through hirify.global Cares
• Premium private medical insurance for employees and dependents
• Daily meal vouchers for restaurants and groceries (180 CZK per working day)
• Flexible cafeteria platform with thousands of lifestyle benefit options
• Multisport Card for gym and wellness, with family add-on options
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning