Senior Systems Site Reliability Engineer

TL;DR

Senior Systems Site Reliability Engineer (DevOps): Responsible for balancing development velocity against system stability using SRE best practices and automation. Focus on improving product and system reliability, root cause analysis, and cross-team technical collaboration.

Location: Remote in Poland. You may be required to work periodically at a hirify.global office in Poland. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.

Company

hirify.global helps tens of thousands of customers around the globe succeed with Apple devices by extending the Apple experience to the workplace.

What you will do

• Identify improvements in platform and processes to improve product and system reliability using established SRE concepts.
• Proactively engage and collaborate with other individuals and teams as issues arise, serving as an escalation point to ensure successful outcomes.
• Perform root cause analysis for customer-impacting issues and document solutions.
• Create technical documentation based on new technology, project work, and root cause issue analysis, and proactively share this knowledge with other teams.
• Participate in team ceremonies to identify and refine potential work, communicate findings, and drive opportunities to collaborate.
• Lead cross-team and cross-department technical collaboration in critical customer escalations.

Requirements

• Minimum of 5 years of experience in IT.
• Experience identifying, tuning, and fixing issues with software in Java.
• Experience working with containerization and Kubernetes.
• Experience utilizing system monitoring tools, such as Grafana & Prometheus.
• Experience working within a form of the Agile development framework process.
• Experience optimizing SQL queries and database engine tuning.
• Experience using and troubleshooting AWS services, including: EC2, S3, CloudFront, EKS (Kubernetes), RDS (Aurora).
• Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences.

Nice to have

• Experience solving production Java issues through use of native tools such as heap dumps, thread dumps and profilers.
• Experience using CI/CD tools (e.g Jenkins, ArgoCD, GitHub Actions).
• Experience writing infrastructure as a code (Terraform).
• Experience defining and implementing Service Level Objectives.
• Bachelor's degree or a combination of relevant experience and education may be considered.

Culture & Benefits

• Named one of Forbes Most Trusted Companies in 2024.
• Employees are empowered to make an impact.
• Volunteer time off allows employees to support and give back to our communities.
• Encouragement to simply be you and valuing different perspectives.